Carpet Cleaning FAQs


How often should I get my carpets cleaned?
According to most carpet manufacturers, carpets should be cleaned at least once every 6 to 18 months depending on usage. A family of five with pets will require a more frequent cleaning schedule than a single dweller who has no pets and a walk off mat at the entrance.

What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. The Hot Water Extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and specially formulated cleaning solutions are applied under pressure to the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

Do you move furniture?
Yes. But there may be a charge. We will move a sofa or chair, a coffee or end table, however, if we are asked to move an entire room full of furniture, there would be an extra charge. After carpet cleaning is completed, we will return it to its rightful position with protective blocking as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

How long will it take for my carpet to dry?
Dry time can be affected by humidity, temperature and air flow to the area. It can take anywhere between 12 to 24 hours for the carpet to completely dry, depending on variables. Using fans in any rooms cleaned or turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs until the carpet is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

I have heard that cleaning my carpet makes it soil faster. Is this true?
No. This problem may be caused from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Proper cleaning solution and hot water extraction leaves little to no residue behind to attract dirt.

I have had my carpet cleaned, but the spots have reappeared. What went wrong?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us as soon as possible at 406-728-7787.

Do you guarantee removal of all spots or stains in the carpet?
No. We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

After my carpet was cleaned, it developed bubbles or ripples in the carpet. Why?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please call us at 406-728-7787.

Why do your prices vary from other carpet cleaners?
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. We are highly trained through the I.I.C.R.C. and know how to care for your carpet. We have many cleaning agents available on our trucks, so that we can tackle any issue that may be present. We are licensed, bonded and insured. Background checks are made on all of our employees. If you are not satisfied with our work, we'll re-clean it at no extra charge. We stand behind our work 100%.

CARPET PROTECTOR


Should I have a protector applied to my cleaned carpets?
YES! After your carpet has been thoroughly cleaned, specially formulated protector can be professionally applied. These products help carpet resist soiling from dirt, water- and oil-based spills by wrapping each fiber in a protective coating. Protector gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

UPHOLSTERY CLEANING


How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.

How do you clean upholstered furniture? What about Leather furniture?
We clean upholstered furniture with a professional upholstery cleaning mobile apparatus. Dubbed "The Ultimate" by its manufacturer, it is a powerful tool brought right into your home. The machine can be used on wet and dry-clean only fabrics. Used in conjunction with specialty cleaners for the job, our techs can test the fabric and choose the right cleaning chemistry to get the job done right. Some fabrics may be more delicate and need to be cleaned gently. We can help you with those items as well.
We clean leather furniture using specialty cleaners made by Leather Master Cleaners. We clean all types of leather including Aniline, Protected, Nu Buck, and Suede.

Can a protector be applied to my upholstery/ leather?
YES! Manufacturers apply a protector to your fabric when it is made and re-application of a protector is encouraged after professional cleaning.
Revitalize your leathers with special leather protector cream applied after a professional cleaning.

Water Damage Do’s and Don’ts

Do:
• Remove as much water as possible by mopping and blotting.
• Wipe water away from wood furniture after removal of lamps and tabletop items.
• Remove and prop up wet upholstery cushions for even drying. (check for possible bleeding)
• Place aluminum foil, china saucers or wood blocks between wet carpet and furniture legs.
• Turn on air conditioning for maximum drying in summer; Open windows to speed up drying in winter.
• Remove Oriental or other dyed rugs from wall-to- wall carpeting.
• Open drawers and cabinet doors for drying, if they have gotten wet. Do not force open if swelling has already occurred.
• Remove valuable paintings, art works, collectibles, etc. to a dry environment.
• Punch small holes in sagging ceilings to relieve trapped water (Place a pan or bucket under the holes!)

Don’t:
• Leave wet fabrics in place; dry as soon as possible. Hang furs and leather goods to dry separately at room temperature.
• Leave books, magazines or other colored items on wet carpet or floors.
• Use your household vacuum to remove water (electricity and water don’t mix!)
• Use TV’s or other appliances while standing on wet carpet or floors, especially not on wet concrete floors.
• Turn on ceiling fixtures if ceiling is wet and stay out of rooms where ceilings are dangerously sagging from retained water.

Fire and Smoke Damage Do’s and Don’ts

Do:
• Clean and protect chrome trim on kitchen appliances using a light coating of Vaseline or other light oil.
• Blow off or brush- vacuum loose smoke particles from upholstery, drapes and carpeting.
• Open windows for ventilation.
• Change furnace filter if blower is operating.
• If electricity has been turned off, empty freezer and refrigerator completely and prop doors open.
• Clean and protect bathroom faucets, tub fittings and towel bars with Vaseline or other light oil.
• In winter, if the heat is going to be off for a long period, use anti-freeze in toilet bowls, sinks and tubs to prevent freezing.
• Wash plants with water on both sides of the leaves (water softener helps)
• Remove pets to clean environments.


Don’t:
• Wipe or attempt to wash walls, ceilings or other adsorbent surfaces.
• Use upholstered furniture if it can be avoided.
• Use exposed food items or canned goods that have been subjected to smoke or excessive heat.
• Use TV’s, stereos or electric appliances until cleaned and checked.
• Send smoked garments to an ordinary dry cleaner. Improper cleaning may set smoke and odor.